Service / Service concept

.: How do I get start with ZONERAY for inquiry?
A.:
There are six options for you:
1. Please send an email via
jessie@zoneray.com.cn and a representative will contact you shortly. 
2. Please contact us via company MSN:
Jessiezhou2010@hotmail.com, skype:jessie_zoneray.Whats app:86-13905714378,and a representative will contact you at working hours of business day (Beijing time).
3. Please contact us via company skype: Jessie_zoneray, and a representative will contact you at working hours of business day (Beijing time).
4. Please directly contact ZONERAY via telephone +86-571-88210205,  +86-571-88211176, or Fax:+86-571-88211825.
5. Please leave us a message at inquiry form of our website
www.zoneray.com / www.zoneray.net , and a representative will contact you within one business day.
6.If you have some special demands, or service, please contact:
jessie@zoneray.com.cn
Q.: How do I place an order with ZONERAY?
A.:
There are three options for you:
1. Please send an email to jessie@zoneray.com.cn
(company email) ,we will contact you via e-mail shortly
2. Please directly contact ZONERAY via telephone+86-571-88210205, +86-571-88211176, or Fax:+86-571-88211825.
3. Please fill in the inquiry form at our website
www.zoneray.com / www.zoneray.net , we will finalize your orders by e-mail or fax to ensure the accuracy of your order.
 
Q.: How can I get the details of ZONERAY products?
A.:
 For ZONERAY products catalog, CE certificate, EN ISO13485:2003, usage manual etc, you can download from our website or contact our representative .
You could also check the details at products center on our website.
 
Q.: How can I get samples promptly?
A.:
 Normally for sample order, we have products in stock.
You can contact our representative via email, fax, or phone to specify the sample you need and provide your courier (as UPS, TNT, DHL, etc.) account number, and we'll send samples through your courier by freight collect. Or you can pay us the shipping cost if you do not have courier account number.
 
Q.: What is normal production time of orders?
A.:
Normally for small order of less than 10 pcs, we have products in stock.
The production of order more than 10pcs is depending on the quantity ordered. If you are sourcing a product, our representative will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.
 
Q.: What's the payment term?
A.:
  T/T in advance before delivery

Q.: How can I trust the quality of the products?
A.:
All ZONERAY products are produced under the quality management system EN ISO13485:2003 certified by TUV Rheinland Germany, and Zhejiang Food and Drug Administration inspection(CHINA), and employs a strong quality-control team who inspects every product before delivery. You can download the concerned certificate (as CE, ISO etc.) from our website.
 
Q.: How can I get CNF or CIF price?
A.:
  Normally our quotation is based on EX-Work (EXW) price. Please inform your destination seaport and estimated quantity, our representative will quote you the CNF or CIF price accordingly. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principal is to look for a good reputation shipping company, which offers competitive freight, and can deliver your cargo safely and promptly.

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Add:No.6, Jiaogong Road, Hangzhou,Qiushi Buliding 6B ,ZIP Code:310012  Tel:86-571-88211176 88210205 88211825